Privacy Policy



ChaCha is totally committed to protecting the privacy of our site visitors and customers.

The ChaCha team members are customers themselves of other internet sites and fully appreciate and respect the importance of privacy on the Internet.

We will not disclose information about our customers to third parties except where it is part of providing a service to you (example: arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so).


Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and any other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the site and browse without having to provide personal details. During your visit to the site, you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password. If you have any comments or suggestions, we should be pleased to receive them at our address or by emailing us at

Alternatively, you may call us on +6016-2898421at this telephone number will be open to receive calls on Monday until Friday between 9am to 6pm.


What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit ChaCha website, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.


Disclosures of Your Information

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from ChaCha website. In exceptional circumstances ChaCha may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. ChaCha is committed to complying with the Privacy Act and the National Privacy principles.

If you believe that your privacy has been breached by Chacha, please drop us an email at and we will resolve the issue.


Checking Your Details

If you wish to verify the details you have submitted to ChaCha you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.


Contacting Us

We are always pleased to hear from our customers. We are always grateful for any time you spend and providing us with the knowledge we need to ensure our customers are completely satisfied. We want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact ChaCha team, who will be delighted to answer any questions you may have.


Changes to the Privacy Policy

ChaCha reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website.



Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back because of faulty item(s) or wrong sizing, you have 7 days from the date you received your order to exchange and return.

Shipping is complimentary on all exchanges; and you need to bear the shipping cost to us. However, we will bear the shipping cost when we send back to you (only for the first time of exchange).

Please make sure your items are returned new, unused and with all ChaCha tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Important thing to note is that we will not entertain any exchange / refund at the boutique if you order online.

Please contact our customer care team by emailing if you have any further questions.


Simply email or call us and send your item(s) back to us within 7 days of receiving your order.

Please follow the steps below to return your purchase.

    1. Email us at and state the reason(s) why you need to return.

    2. Make sure your items are returned new, unused and with all CHACHA tags still attached.

    3. Once you send back your item(s), we assume you agreed our T&C and our Return Policy.

You can return using any secure means, but we may not accept liability. Please email if you intend to do this and send your purchase to the following address:

Opulence Ideal Resources

No 206D, Palma Puteri

Jalan Cecawi 6/6

47810 Kota Damansara

Petaling Jaya



  • Refunds will be in store credit form ONLY.

  • The refunded amount will be for the price of the item(s) only. Original delivery and handling fees are non-refundable.


All items must be returned new, unused and with all CHACHA tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your CHACHA account.

Late Returns

Your purchase should be sent back to us within 7 days of receiving your order. Returns outside of this period are accepted at the discretion of Chacha shawl. However, 10% of the item(s) price will be charged if it is returned to us for more that 7 days after receiving it. Under the rare occasion that the customer failed to return the item within the stipulated time, a valid reason must be provided.

Hijab / Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all CHACHA tags still attached.


We have made every effort to display the colors of our products that appear on CHACHA website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Final Sale

During our sale clearance, products marked as final sale cannot be returned or exchanged.